Privacy Policy

Effective Date: 09/26/2024

This Privacy Policy applies to information about you that Mondo Terra LLC (“Company,” “we,” “our,” or “us”) may obtain when you visit www.gomondovia.com (the “Site”). This Privacy Policy describes how we may collect, use, or share information about you, your choices regarding our use of your information, how we safeguard such information, and how you may contact us regarding our privacy practices.

BY USING THE SITE, YOU ACKNOWLEDGE YOUR UNDERSTANDING OF THE CONTENTS OF THIS PRIVACY POLICY AND CONSENT TO THE COMPANY’S COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS EXPLAINED HEREIN.

1. Information We Collect

Personal Data You Provide. “Personal data” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. In our role as a data controller, Company may obtain personal data from you when provide information directly to us by individuals through our Site. We collect the following types of personal data:

  • Contact Data. You may provide your contact details, such as name and email address, which we may use to provide services to you. For example, we may contact you after you provide us personal data when you complete an inquiry for our concierge or trip planning services.
  • Other Information.This type of information may include other communications that you send us (such as any inquiries).

Information Collected Automatically. In addition to information you voluntarily choose to submit through the Site, we and our vendors may use various tools and technologies like cookies to collect information automatically on the Site. “Cookies” are small data files stored by your web browser on your computer. Cookies may allow a website to recognize a user’s device, record user preferences, track the pages a user clicks on while visiting the website, and identify the website visited immediately beforehand. Most web browsers accept cookies by default, but you may be able to adjust your browser settings to remove or reject cookies. Please note that blocking cookies may affect the availability and functionality of the Site and other websites. Also, disabling cookies may invalidate opt outs that use cookies to recognize devices that have opted out.

Please note that we or third parties may collect personal information about your online activities over time and across different decides and online properties when you use the Site. Your web browser may have settings that allow you to transmit a “Do not Track” signal when you visit various websites or use online services. Like many websites, the Site is not designed to respond to “Do Not Track” signals received from browsers.

2. Use of Personal Data

Various Purposes. We may use and process your personal data for various purposes, including to:

  • Contact you about your inquiry into our services.
  • Provide the services you request.
  • Customize our communications to you.
  • Improve the Site (which may include monitoring and analyzing trends, usage, and activities of Site visitors).
  • Investigate or take any other action with regard to any suspected or actual fraudulent or illegal activity or activity that violates our policies.
  • Comply with applicable laws, regulations, or legal process as well as industry standards and our company policies.
  • For any other purpose, with your consent.

Legal Bases. These processing activities are carried out pursuant to the following legal bases:

  • The processing is necessary for us to provide you with services you request.
  • We have a legal obligation to process your personal data, such as to comply with applicable law and other government regulations or to comply with a court order or binding law enforcement request.
  • We have a legitimate interest in using your personal data. For example, we have a legitimate interest in collecting certain information about Site visitors to help ensure the security of our Site.
  • If you have consented to the processing of your personal data. When you consent, you can change your mind at any time and withdraw your consent.
  • To protect your vital interests, or those of others.

3. Disclosure of Personal Data

We may disclose your personal data with affiliates, business partners, and vendors. For example, we may use vendors to help us operationally or to administer activities on our behalf, such as sending emails.

In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions), we reserve the right to disclose any information we obtain through the Site.

In addition, we may disclose your personal data if we are required to do so by law or we believe that such action is necessary to:

  • Comply with legal process such as a search warrant, subpoena, or court order;
  • Protect our rights and property;
  • Investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages;
  • Protect against misuse or unauthorized use of the Site;
  • Respond to emergencies, such as when we believe someone's physical safety is at risk; and
  • Meet your directions.

4. Personal Data Transfers

Certain personal data may be transferred to Company in the United States for processing. Please be aware that the data protection laws and regulations that apply to your personal data in other countries may differ from the laws in your country of residence. Company will use appropriate legal mechanisms and other safeguards to protect your personal data. For example, Company may ask for consent to transfer personal data to the United States or carry out such transfers in accordance with approved international data transfer agreements.

5. Data Retention

We will store your personal data for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. To determine the appropriate retention period, we will consider the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure of the data; the purposes for which we process the data and whether we can achieve those purposes through other means; and the applicable legal requirements. Unless otherwise required by applicable law, at the end of the retention period we will securely delete personal data from our systems and records or take appropriate steps to properly anonymize it.

6. Links to Other Websites

The Site may contain links to other websites for your convenience and information. This Privacy Policy does not apply to those websites, which may have their own privacy policies or notices. You should review those privacy policies to understand how they may use or disclose your information. We are not responsible for the content or privacy practices of linked websites that we do not control.

7. Children’s Privacy

The Site is not intended for use by children under the age of 13, and we do not knowingly collect personal data from children under the age of 13. If we become aware that we have obtained personal data from a child under age 13, we will delete such information in accordance with applicable law.

8. Rights and Choices

European Residents. If you reside in the United Kingdom or the European Economic Area, you may have certain rights regarding your personal data. Subject to certain conditions, you may ask Company to take the following actions in relation to your personal data that we maintain:

  • Provide you with information about our processing of your personal data and give you access to your personal data;
  • Update or correct inaccuracies in your personal data;
  • Delete your personal data;
  • Transfer a machine-readable copy of your personal data to you or a third party of your choice;
  • Restrict the processing of your personal data;
  • Object to our processing of your personal data for direct marketing purposes; and/or
  • Object to reliance on our legitimate interests as the basis for processing of your personal data.

You can submit these requests by email to contact@gomondovia.com. We may request specific information from you to help us confirm your identity prior to processing your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.

You also have the right to lodge a complaint with a supervisory authority in your jurisdiction. If you are located in the EEA, you can find information about your data protection regulator here. If you are located in the United Kingdom, you may file a complaint with the Information Commissioner’s Office here.

9. Communication Preferences

If you no longer wish to receive marketing emails from us, you may unsubscribe by using the link provided at the bottom of each email.

10. Security

We take reasonable measures to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure, so we cannot guarantee the security of your information collected through the Site.

11. Policy Changes

This Privacy Policy is subject to change at our discretion. We will indicate changes to the Privacy Policy by updating the “Effective Date” at the beginning of the Privacy Policy. Your continued use of the Site after any update to this Privacy Policy will constitute your acceptance of the changes.

12. Contact Us

For questions, comments or assistance, you may contact us at: contact@gomondovia.com.